BackCoverage FAQs
How
accurate are your coverage maps?
How
are Vodafone improving coverage?
Who
can I talk to about coverage?
What is coverage?
In order to make or receive a call, use data services or use Mobile Broadband your mobile device must be within an area of coverage. Your device works by transmitting and receiving radio waves to our base stations. Our coverage maps show where the signal from our base stations should be strong enough for you to use your device and we show coverage levels for indoors as well as outdoors.
What can affect coverage?
As with other radio products (such as TVs or car stereos), the quality of the service you can receive on your mobile device may be affected by location conditions. This means that your distance from a base station, your proximity to buildings, hills, trees or weather conditions may interfere with the radio signal and impair the performance of your device. Also, if an unusually large number of Vodafone customers are attempting to use their mobile device in the same area as you, you may experience problems such as 'network busy' messages or reduced throughput when using data services or Mobile Broadband.
How accurate are your coverage maps?
Vodafone's coverage maps show an advanced computer simulation of our coverage populated with actual data from our network engineering and design platform. They’re updated on a weekly basis and we show indoor as well as outdoor coverage to ensure they are as accurate as possible. The map of our planned future coverage may be subject to alterations and the information is provided as a guide. If you would like further information please contact customer services.
How are Vodafone improving coverage?
Every month, we are improving the quality of
our network. This includes expanding the coverage area, improving the building
penetration and improving capacity by upgrading existing equipment. Our
engineers constantly monitor our network to ensure that we provide you with the
best possible service.
Who can I talk to about coverage?
If you have any further enquiries please contact customer services, your account manager or visit one of our retail stores.
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