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Coverage FAQs

What is coverage?

What can affect coverage?

How accurate are your coverage maps?

How are Vodafone improving coverage?

Who can I talk to about coverage?

In order to make or receive a call, or use data services your mobile device must be within an area of coverage. Your device works by transmitting and receiving radio waves to our base stations. Our coverage maps show where the signal from our base stations should be strong enough for you to use your devicee.

As with other radio products (such as TVs or car stereos), the quality of the service you can receive on your mobile device may be affected by location conditions. This means that your distance from a base station, your proximity to buildings, hills, trees or weather conditions may interfere with the radio signal and impair the performance of your device. Also, if an unusually large number of Vodafone customers are attempting to use their mobile device in the same area as you, you may experience problems such as 'network busy' messages or reduced throughput when using data services.

Vodafone's coverage maps are based on computer simulations and we ensure they are as accurate as possible. The map of our planned future coverage may be subject to alterations and the information is provided as a guide . If you would like further information please contact customer services.

Every month, we are improving the quality of our network. This includes expanding the coverage area by building new base stations and improving capacity by upgrading existing equipment. Our engineers constantly monitor our network to ensure that we provide you with the best possible service.

If you have any further enquiries please contact customer services, your account manager or visit one of our retail stores.

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